Sales
The Agent has not tested any apparatus, equipment, fixtures and fittings or services and so cannot verify that they are in working order or fit for the purpose. A Buyer is advised to obtain verification from their Solicitor or Surveyor. References to the Tenure of a Property are based on information supplied by the Seller. The Agent has not had sight of the title documents. A Buyer is advised to obtain verification from their Solicitor.
Items shown in photographs are NOT included unless specifically mentioned within the sales particulars. They may however be available by separate negotiation.
Buyers must check the availability of any property and make an appointment to view before embarking on any journey to see a property.
For further information see the Consumer Protection from Unfair Trading Regulations 2008
Lettings
Items shown in photographs are NOT included unless specifically mentioned within the property particulars. They may however be available by separate negotiation.
Interested parties must check the availability of any property and make an appointment to view before embarking on any journey to see a property.
COMPLAINTS PROCEDURE
The Directors of Eckersley White sincerely hope that any problems which may arise from our business can be corrected by discussion, but we realise there are times when this is just not possible. If our service is found wanting, to seek redress our In House procedure is as follows:-
- The Managers of Eckersley White Mr Rory Williams and Mr Jonathan Bowers are the points of contacts for all complaints.
- Please submit a written summary of the nature of your complaint, although initially we will be pleased to discuss the situation with you.
- We are committed to prompt acknowledgement of your complaint in writing within 3 days, and would undertake that within a period of 15 days, a formal written response will be given from another Manager or one of the Directors informing you of the outcome of the internal investigation and any actions taken or to be taken.
- Following the conclusions of the review in the previous paragraph to this one, a final written statement of offer as to further continued action will be sent. In the event that the above procedures fail to deal with your issues satisfactorily or more than 8 weeks have passed since you made your original complaint, then you may take your complaint to The Property Ombudsman who may be contacted at the following:-
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333306 Email: admin@tpos.co.uk
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
